Our Charter

The Computer Support Partner charter makes 14 promises encompassing our commitment to always provide our customers with the highest standards of customer service.

Transparency – Computer Support Partners operate a complete transparency policy:

1. You will not be hit by any hidden charges. there is either as an hourly or fixed rate for all our services and products.

2. We have an obligation to ensure you are provided with a quote before any extensive work is carried out to your system, detailed and written where necessary. We will not commence unless we have your agreement.

3. Where available, we will provide you with all the possible solutions since we believe that you as the client have the right to know all the options available to you.

4. Where upgrades take place you have the right to request the return of any old hardware.

Availability – We will ensure we are available for you:

5. We will be on call 6 days a week for standard calls and 7 days a week for emergencies.

6. We will respond to any communications within 12 working hours upon receipt.

7. We operate an onsite out of hours service where requested to ensure minimal disruption to your business.

8. We will nominate a dedicated person who will keep you fully informed of the progress of any repairs / maintenance.

Computer Servicing / Repairs Commitment – Doing what we do best.

9. All work on your systems will be carried out by a fully qualified technician adhering to the highest standards set by Computer Support Partners.

10. The quality of workmanship and the materials authorised in the repair of your system will be guaranteed.

11. We will continually analyse performance against measures of our commitment to open and honest business practices.

Personal Information – We respect your privacy:

12. We value your personal / business information and will take all reasonable precautions to ensure it is safe and secure.

13. We will look after your equipment as our own, ensuring safety and security at all times.

14. We will not give your personal information to any other organisation for their marketing purposes.